Refund Policy – VOLT LOGISTICS EIM USA INC
At VOLT LOGISTICS EIM USA INC, we are committed to providing efficient, secure, and transparent freight brokerage services. We understand that, in certain situations, a refund request may be necessary. The following terms apply:
1. Refund Eligibility
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Before Dispatch: If the customer cancels the service before a carrier has been dispatched, a partial refund may be issued, minus administrative and processing fees.
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After Dispatch: Once a carrier has been dispatched and the service is underway, the full freight amount is considered non-refundable.
2. Refund Request Period
Refund requests must be submitted in writing to [refunds@voltlogistics.com] within 15 calendar days from the date of the contracted service.
3. Refund Procedure
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Customers must include the invoice number or service reference, contact details, and a brief description of the reason for cancellation in their request.
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Upon receiving the request, our team will review the case and respond within 10 business days.
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Approved refunds will be processed using the original payment method.
4. Exceptions
Refunds will not be issued if:
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Service delays or failures are due to events beyond our control (weather conditions, customs holds, strikes, governmental restrictions, etc.).
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The customer has provided incorrect or incomplete information that affects the service execution.
5. Contact Information
For questions regarding our Refund Policy, please contact:
Email: refunds@voltlogistics.com